Nothing on this page has been checked by a lawyer. Every square bracket needs a real answer, and the whole document needs review against the Consumer Protection Act and ECTA before the site goes live.
TERMS
Last updated: [date] · Governed by the laws of the Republic of South Africa
These terms are between you and [registered company name], registration number [20XX/XXXXXX/07], trading as Radock Agency. When we say “we” or “us” we mean that company. When we say “you” we mean the person or business buying the work.
We build the website and set up the automation described in the quote we send you. The quote is the definition of the work. Anything not in the quote is a new quote — we will not do extra work and then invoice you for it.
50% deposit before we start, the balance on launch. [Confirm: payment methods, invoice terms in days, what happens on late payment, whether interest applies, and whether prices include or exclude VAT — and whether the business is VAT registered.]
Photos, prices, your business details, and answers when we ask. If we do not have those, the timeline stops until we do. [Confirm: how long we hold a project open before it is archived, and whether the deposit is forfeited.]
Each package includes a set number of rounds of changes, listed on the pricing section. Extra rounds are charged at [hourly rate]. [Confirm rate and minimum billing increment.]
Once you have paid in full, the website content, images you supplied, and the domain are yours. [Confirm: whether we keep ownership of any reusable code, templates or automation blueprints, and whether we may show the work in our portfolio.]
Hosting, domain registration, backups and updates are quoted separately. [Confirm: uptime expectations, what happens if a monthly fee is not paid, notice period to cancel, and how the site is handed over on cancellation.]
Automation depends on services we do not own — WhatsApp Business, the message provider, the calendar, the hosting company. [Confirm: how their fees are handled, and that we are not liable for their outages or policy changes.]
[Confirm: cancellation rights on both sides, notice required, what is refundable, and the Consumer Protection Act cooling-off position for electronic transactions.]
[Confirm with a lawyer. A cap on liability, exclusion of indirect losses such as lost profit, and the required CPA wording all need proper drafting — do not guess this one.]
Talk to us first — most things get sorted on a call. [Confirm: formal dispute process, mediation or arbitration, and which South African courts have jurisdiction.]
[Registered name] · [physical address] · hello@radock.co.za · [phone]